Support - Windows / Steam - Sea of Thieves crashing during gameplay (2024)

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Lower or disable your CPU overclock values

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Disable GPU overlocking for your Sea of Thieves game profile on Radeon Software or Nvidia nTune (this applies to custom user overlock settings, not for factory overclock settings of the manufacturer)

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Close unnecessary background applications while running Sea of Thieves

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Disable any overlays while running Sea of Thieves (Steam, Discord etc)

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Please Note: My system is shutting down entirely during game play

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If you are experiencing an entire system shut down during game play we would advise that you investigate further in to your own systems hardware and O/S installation as a game crash should never shut down an entire system.

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For example, please confirm that your RAM, processor and Graphics card are all running as they should and not overheating (programs such as MSI afterburner can be used to monitor this). Also that your hard drive is operating optimally and with free space.

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If none of the above solves your issues please contact Xbox support team at support.xbox.com or the relevant hardware manufacturer.

","editedAt":"2023-06-23T13:56:42Z","author":{"name":"Largo","pictureUrl":"https://athwsue2-prd-webscript-cdn-endpoint.azureedge.net/74f77ed9273664260392ab7fbafeee9f/assets/support/default-avatar.svg","agent":false},"sectionArticles":[{"id":20704392573202,"title":"How do I ensure that Sea of Thieves is using the correct GPU?","url":"/articles/20704392573202-How-do-I-ensure-that-Sea-of-Thieves-is-using-the-correct-GPU","body":"

Sometimes, when you launch a game on a laptop, it will use the on-board GPU rather than the dedicated GPU. The following steps will ensure you are using the correct GPU for the game.

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1. In Settings, navigate to System - Display - Graphics

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2. Search for \"Sea Of Thieves\" in the search bar

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3. Select \"Options\" and choose \"High Performance\"

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4. Select \"Save\"

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The game will now use your dedicated GPU.

\n\n","editedAt":"2024-08-12T10:02:04Z"},{"id":19262223559058,"title":"PlayStation^®5 - Ashbeard Error - Troubleshooting","url":"/articles/19262223559058-PlayStation-sup-sup-5-Ashbeard-Error-Troubleshooting","body":"

Some players are encountering an Ashbeard error when trying to sign in to their Microsoft account on the PlayStation®5 version of Sea of Thieves.Please run through the troubleshooting steps below to resolve:

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Manually linking accounts through a web browser

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REMEMBER! Be mindful that you are using the correct Microsoft account during the linking process, as if you accidentally link the wrong Microsoft account, we are unable to unlink this account.

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1. Sign into your Microsoft account here, using the same browser you used when attempting to input your linking code (Please note that signing into this area first has shown a high success for players when attempting to link accounts).
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2. Please retry inputting your linking code via this page once you have signed in
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3. If you are still facing issues, please try these steps on a different device
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4. \nIf possible,please also try the above steps using a different internet connection (such as using mobile data instead of your home WiFi)
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Recently played on another platform

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If you have been recently playing on another platform, such as Xbox or Steam, please wait 10 minutes before launching the PlayStation®5 version. This allows our back end services to clear your credentials so that you can log in successfully. Otherwise, please run through the rest of this article.

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Clear local saved data from PlayStation®5 and relink your Xbox Live account

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1. \nIMPORTANT - Ensure that you have taken note of the login details of the Microsoft account which you have linked to your PlayStation™Network account.\n
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2. Enter the consoles Settings menuSelect Save Data & Game/App Settings\n
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3. Select Upload or Delete from Console storage\n
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4. Scroll across to the Deleteoption
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5. Highlight Sea of Thieves and select Delete\n
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6. Restart Sea of Thieves where you can attempt to relink your Xbox Live account once again
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Power cycle your PlayStation®5

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Press and hold the power button until your console beeps. The screen goes blank, the power indicator flashes white, and then turns off. Remove the power cable and leave the console for 20 minutes. Reconnect the power cable and press the power button to turn on the PlayStation®5 console.

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Further troubleshooting (using other devices)

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Microsoft account & Xbox

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Ensure the Microsoft account you are trying to link to is an Xbox Live enabled account with a gamertag:

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1. Go to xbox.com on a PC or mobile device
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2. Sign in using your Microsoft account details
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3. Follow the on-screen instructions to complete the setup of your Xbox account.
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If you already see a gamertag and profile picture on the top right of this page, then you have already created an Xbox account.

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Check the region/country of your Microsoft account.

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Confirm that your Microsoft account's region is correctly set to a country which has access to Xbox Live. Click the below link to check if Xbox supports your country/region:

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Xbox Supported Countries/Regions

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If you need to update the country/region of your account, please follow this guide:

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Update your Microsoft account if you’re moving to a new country or region

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Missing QR code

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REMEMBER!Be mindful that you are using the correct Microsoft account during the linking process, as if you accidentally link the wrong Microsoft account, we are unable to unlink this account.

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If the QR code is missing, please proceed to this pageand then input the linking code which is displayed in-game.

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Advanced troubleshooting (PC required)

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The following steps are to test if your internet connection can reach the Xbox Live endpoints. These are essential tests if the above troubleshooting has not resolved your issue.

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Using a PC on the same home network as your console, press the Windows Key and type 'cmd' (without the quotes).This will open a Command Prompt. Type the following, and press Enter:

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nslookup title.mgt.xboxlive.com

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You should be shown the following result:

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​

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Next, type the following, and press Enter:

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nslookup sisu.xboxlive.com

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You should be shown the following result:

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Note: You may see a different number in the \"Address\" section; this is normal.​

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If you are shown any errors, blocked or blank results for the above tests, please reach out to your ISP as your network may be blocking the necessary connections required to play the game.

\n","editedAt":"2024-07-05T15:19:15Z"},{"id":18914528217234,"title":"Information regarding the Deadlock Jailer Ship Set and Costume","url":"/articles/18914528217234-Information-regarding-the-Deadlock-Jailer-Ship-Set-and-Costume","body":"

Following the addition of the Deadlock Jailer Ship Set & Deadlock Jailer Costume, players should be aware of certain content not included with these sets:

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• \nDeadlock Jailer Ship Set - will not feature a Cannon Flare
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• \nDeadlock Jailer Costume - will not feature a Costume Emote
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There are no plans to release the Cannon Flare or Costume in future. If this changes, we will update the article accordingly.

","editedAt":"2024-05-23T09:18:15Z"},{"id":18803443100946,"title":"PlayStation®5 - Lavenderbeard errors","url":"/articles/18803443100946-PlayStation-5-Lavenderbeard-errors","body":"

If you are receiving the Lavenderbeard error on PlayStation®5 console, please try the following:

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Clear local saved data from PlayStation console and relink your Xbox Live account:

***Important - Please ensure that you know the Xbox Live account login details used to link to your PlayStation ID before completing these steps

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1. Enter the consoles Settings menu
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2. Select Save Data & Game/App Settings
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3. Select Upload or Delete from Console storage
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4. Scroll across to the Delete option
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5. Highlight Sea of Thieves and select Delete
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6. \nIMPORTANT: Wait a few minutes before attempting the next step
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7. Reboot Sea of Thieves where you can attempt to relink your Xbox Live account once again
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Please Note: If you are located in Turkey, please see the following article for further suggestions on how to solve the issue:

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Lavenderbeard - Players receiving this error in the Turkish region

\n\n\n\n","editedAt":"2024-05-10T10:29:02Z"},{"id":18710032730898,"title":"Performance issues on ASUS motherboards since Easy Anti-Cheat implementation","url":"/articles/18710032730898-Performance-issues-on-ASUS-motherboards-since-Easy-Anti-Cheat-implementation","body":"

Some players have reported intermittent stuttering and performance issues since Easy Anti-Cheat was implemented into the game. This issue is happening specifically with PCs that use ASUS motherboards.

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Workaround

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1. Search for \"Power Options\"in Windows Settings/Control Panel.
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2. Select \"Change Power Settings\" then click \"Change advanced Power Settings\"\n
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3. Navigate to \"USB settings/USB selective Suspend Setting\" And set it to Disabled.\n
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","editedAt":"2024-05-03T08:35:31Z"},{"id":18668631771666,"title":"Beard Error - Avacadobeard error on PlayStation^®5","url":"/articles/18668631771666-Beard-Error-Avacadobeard-error-on-PlayStation-sup-sup-5","body":"

After attempting to link your Xbox Live account to your PSN ID, if you receive the Avacadobeard error preventing access into the game, please check that no restrictions have been placed onto either of those accounts preventing online access via the accounts privacy or family settings.

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Checking Xbox Live account privacy settings:

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• Proceed to https://www.xbox.com\n
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• SelectSign In from the top right hand corner
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• Click your Xbox Live gamertag in the top right hand corner and selectXbox Profile\n
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• When viewing your account, selectPrivacy Settings\n
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• From the 'Xbox Series X|S, Xbox One, and Windows 10 devices Online Safety' section ensure that you have allowed 'Join multiplayer games' and 'You can play with players outside of Xbox Live'.
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\n","editedAt":"2024-05-07T08:58:42Z"},{"id":18623630598290,"title":"Voice Chat - Players unable to communicate via in-game voice chat to their crew","url":"/articles/18623630598290-Voice-Chat-Players-unable-to-communicate-via-in-game-voice-chat-to-their-crew","body":"

If you are unable to communicate via the in-game voice chat system with your crew members, please try the following:

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Confirming Voice Chat permission for your Xbox Live account (All Platforms)

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• Proceed to https://www.xbox.com\n
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• SelectSign In from the top right hand corner
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• Click your Xbox Live gamertag in the top right hand corner and selectXbox Profile\n
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• When viewing your account, selectPrivacy Settings\n
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• From the 'Privacy' section ensure 'Others can communicate with voice, text or invites' and 'People outside of Xbox Live can communicate with voice and text' are set to either 'Allow' or 'Friends Only'
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Windows - Check correct audio input and output devices are selected

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• Boot Sea of Thieves and press the Windows Key then type \"Sound Mixer Options\"
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• From the System section, ensure Output and Input devices are set to your desired device
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• As Sea of Thieves is loading, it will also show in the Apps section. Select Sea of Thieves and ensure Output and Input devices are also set to your desired device. Once confirmed, close the Volume mixer
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Then

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• Press the Windows Key + G to open the Game Bar then click Audio from the top task bar
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• Ensure that the Windows Default Input, Default Communications OutputandDefault Communication Input are all set to your desired device.
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Xbox Console - Check correct audio input and output devices are selected

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To check your audio input and output settings, press the Xbox button to open the guide. Then select Profile & system > Settings > General > Volume & audio output

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PlayStation®5 - Check correct audio input and output devices are selected

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To check your audio input and output devices on PlayStation®5, please see the following article:

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PSN voice chat troubleshooting

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PlayStation®5 - Controller Speakers volume check

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If you are using the Controller Speakers to output voice chat, ensure that the volume setting has not been muted / set to zero. To check this please see the following article:

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Controller Speaker Volume Settings

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Changing the Crew Chat Output setting in-game

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After confirming the above is correctly set for both your audio input / output devices, as well as your Xbox Live account privileges, any crew chat issues should now be resolved. If the issue persists:

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• From the Game Settings menu select Audio.
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• Scroll down to the 'Crew Chat Output' options and switch between Speakers and Headphones
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Following the above, if the issue persists, please raise a new support request via the option at the bottom of this article.

","editedAt":"2024-05-02T13:43:13Z"},{"id":18556860863762,"title":"Closed Beta Rewards - Non PlayStation®Plus Subscribers","url":"/articles/18556860863762-Closed-Beta-Rewards-Non-PlayStation-Plus-Subscribers","body":"

As players need to access High Sea's to receive their closed beta rewards, if you do not own a subscription to PlayStation®Plus, please use the the 'Raise a Support request' button at the bottom of this article for further assistance.

","editedAt":"2024-04-25T16:11:40Z"},{"id":18526072327698,"title":"PlayStation^®5 - Store is currently unavailable","url":"/articles/18526072327698-PlayStation-sup-sup-5-Store-is-currently-unavailable","body":"

If you are experiencing the above error message, there are a few potential different reasons as to why this is occurring. In an attempt to solve this problem please try the following:

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Checking The Service Status
The first step is to confirm whether Xbox Live or Sea of Thieves is experiencing any service-related issues or errors. These can be checked here:

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Xbox Status: Check Status
Sea of Thieves Status: Check Status

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Clear Cache & Rebuild the PlayStation®5 database

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Booting the console into Safe Mode and performing these steps should allow access to the online store.

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To perform this, please refer to this guide.

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PlayStation™Network Troubleshooting

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Please ensure you have followed the steps in this FAQ, as it details a lot of connectivity troubleshooting for PlayStation®5, along with ports that need to be forwarded and open:

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How to fix NW-102417-5

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Further Troubleshooting

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If none of the above allows you access to the Emporium, you will need to investigate further into a possible cause. We would recommend that you check the following:

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- Reboot your router.

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- Ensuring that your console is set up to the correct region in which you play Sea of Thieves.

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- Try a wired connection.

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- In your Router settings turn off IPv6 and ensure you console's NAT is Type 1.

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- Ensure that you have these ports forwarded via your router's configuration menu.

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- Try a different network connection to determine if the issue is specific to your home network.

\n\n","editedAt":"2024-04-24T15:00:30Z"},{"id":18521376485010,"title":"How to report a player through the PlayStation™Network ","url":"/articles/18521376485010-How-to-report-a-player-through-the-PlayStation-Network","body":"

If you wish to report a player directly to the PlayStation®5 enforcement team, or you are receiving forms of toxicity outside of Sea of Thieves such as through the PlayStation®5 chat feature, please use the following methods:

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Report someone through the Game Base:

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• Open the PlayStation®5 Game Base menu
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• Click ‘Search for Players’
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• From the ‘Played Together’ section, select the players PlayStation™Network account
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• Click the ellipsis (3 dots) on the right hand side
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• Select ‘Report Player’
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Please also see the following article for further reporting methods directly to the PlayStation®5 enforcement team:

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How to make a report on PlayStation™Network

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As Sea of Thieves uses Xbox Live functionality, if you wish to report a player for actions taken over that platform, please see the following article:

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How to report a player through Xbox Live

","editedAt":"2024-04-24T15:03:29Z"},{"id":18521241457554,"title":"PlayStation^®5 – Sending / Receiving game invites","url":"/articles/18521241457554-PlayStation-sup-sup-5-Sending-Receiving-game-invites","body":"

You can invite friends from all platforms to join your crew. The following guide will show you how to do so.

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Please note: To invite friends from other platforms, please ensure they are added as friends on Xbox Live.

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Pre-game Lobby

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Before you set sail, press the square button to display the in-game friends list which highlights all of your PlayStation®5 friends as well as those on other platforms.

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In-game

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To invite friends on PlayStation®5 as well as other platforms to your active game session:

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1. Enter the Game Options menu
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2. Select ‘My Crew’
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3. Press Square to open the in-game friends list
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Through the PlayStation®5 Game Base menu (PlayStation®5 Friends only)

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When viewing your friends list through the PlayStation®5 game base menu, simply select their account and select ‘Invite to Game’.

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Receiving and accepting game invites

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Receiving and accepting game invites works slightly differently depending on platform.

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PlayStation®5 to PlayStation®5 invites

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If you are playing on PlayStation®5 and receive an invite from another PlayStation®5 player, press the PS Button on your controller to accept.

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Other platforms to PlayStation®5 invites

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If you receive an invite from another platform and are playing on PlayStation®5, you will receive an in-game notification. Press \"X\" to accept this invite.

","editedAt":"2024-05-24T10:10:38Z"},{"id":18520849165714,"title":"Crossplay and player matchmaking preferences","url":"/articles/18520849165714-Crossplay-and-player-matchmaking-preferences","body":"

When searching for game sessions, players can specify whether they would like to perform cross-platform matchmaking and also those on console can specify if they would prefer to play with other console players using a controller.

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To make any changes to these matchmaking preferences, please perform the following:

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1. From the Main Menu click Settings\n
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2. Scroll down to Matchmaking where you can edit your matchmaking preferences.
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","editedAt":"2024-04-24T09:33:07Z"},{"id":18520635341970,"title":"Platform Exclusive Items ","url":"/articles/18520635341970-Platform-Exclusive-Items","body":"

As your Sea of Thieves account can now be used on multiple platforms, you may notice that some items will show on one platform while not another. This is due to certain items now being platform exclusive.

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Please see below for the list of Platform exclusive items:

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Xbox / Windows / Steam exclusive items

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Duke Set
Ori Ancestral Set
Black Dog Set

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PlayStation®5 exclusive items

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Ruby Viper Weapon set
Dauntless Adventurer Sails and Title
Scarlet Storm Parakeet

","editedAt":"2024-04-24T15:05:46Z"},{"id":18520352388754,"title":"Syncing PlayStation^®5 Trophies with other platforms","url":"/articles/18520352388754-Syncing-PlayStation-sup-sup-5-Trophies-with-other-platforms","body":"

If you have made progress on a different platform in Sea of Thieves, please be aware that when linking your Xbox Live account to your PlayStation™Network account, that only certain trophies will unlock automatically for previously completed progress.

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This is intended behaviour, as only achievements that can be completed once, such as becoming a Pirate Legend, will sync automatically with your trophies.

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If these kinds of trophies arenotunlocking, you may need to restart the game a few times for the sync to complete.

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Other completed achievements will not unlock the related trophy and so will need to be completed again.

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Any progress towards a trophy first made on Xbox, Windows, or Steam will not carry over to PlayStation®5, therefore the requirements for said trophy need to be met from scratch on PlayStation®5. This is due to how trophies are tracked on this platform.

","editedAt":"2024-05-01T10:57:26Z"},{"id":18519882849042,"title":"Creating an Xbox account and checking account progress","url":"/articles/18519882849042-Creating-an-Xbox-account-and-checking-account-progress","body":"

An Xbox account is required to access Sea of Thieves on both PlayStation®5 and Steam platforms.

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The following article will show you how to create an Xbox account:

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Create an Xbox profile

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If you already have an Xbox account, you can check any existing progress in Sea of Thieves by following this link:

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Sea of Thieves - Your Profile

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Only one Xbox Live account can ever be linked to your PlayStation™Network account, so checking your progress before doing so will ensure that the correct accounts are linked.

","editedAt":"2024-04-24T15:22:19Z"},{"id":18270908747282,"title":"PlayStation^®5: Microsoft Account Linking ","url":"/articles/18270908747282-PlayStation-sup-sup-5-Microsoft-Account-Linking","body":"

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• All pirates will need to sign in with a Microsoft account to play Sea of Thieves. When launching the game, players will be guided through the account linking process.
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• \nBe warned, account linking is a permanent decision, as players are only able to link a single Microsoft account to a single PlayStation™Network account. Only use the Microsoft account on which you intend to carry over your progress to launch!
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• Experienced pirates from other platforms will have their pirate and all associated progress seamlessly transferred and accessible for play. Be sure to use the correct Microsoft account, as the two accounts chosen to be linked cannot be changed later.
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","editedAt":"2024-04-24T15:25:12Z"},{"id":18270698874258,"title":"PlayStation^®5 closed beta rewards","url":"/articles/18270698874258-PlayStation-sup-sup-5-closed-beta-rewards","body":"

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• Players logging in for the Closed Beta period will unlock access to the exclusive Dauntless Adventurer Sails and Title. These items will be distributed to players’ accounts on April 25th.
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• These exclusive cosmetics are reserved for PlayStation®5 users, meaning they can only be equipped while playing on this platform. However, should you encounter players on other platforms in future, they will still be able to see the exclusive cosmetics you’ve equipped.
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• Closed Beta players will also earn an exclusive boost when Season 12 launches on April 30th and will be fast-tracked to level 10 in Seasonal Renown, unlocking access to a range of rewards.
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• \nPlease Note:To receive your closed beta rewards, please log-in to High Sea'sas these will not be awarded when on Safer Sea's.
\n

","editedAt":"2024-04-25T11:40:07Z"},{"id":18257623629970,"title":"Troubleshooting crashes or performance issues on PlayStation^®5","url":"/articles/18257623629970-Troubleshooting-crashes-or-performance-issues-on-PlayStation-sup-sup-5","body":"

If you are experiencing performance issues with Sea Of Thieves, or the game is crashing, please run through the steps in this guide:

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Update your console

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Please ensure you have installed the latest system update for PlayStation®5, as playing on an older firmware may hinder performance.

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Restore licences

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If the game is crashing, then restoring licences can help alleviate this issue.

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Power cycle your console

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Press and hold the power button until your console beeps. The screen goes blank, the power indicator flashes white, and then turns off. Remove the power cable and leave the console for 20 minutes. Reconnect the power cable and press the power button to turn on the PS5 console.

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Rebuild the console's database

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Booting the PS5 into Safe Mode and rebuilding the database may resolve any crash issues you may face.

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While this will not result in any data loss, westrongly recommendbacking up your data before accessing Safe Mode.

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Check installation location

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Please ensure that the game is installed on the console's internal drive, as this will eliminate any potential issues caused by external drives.Reinstalling the gamemay also help, if the above steps do not resolve the issue.

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If the issue persists after trying these steps, please get in touch with PlayStation Support for further assistance.

","editedAt":"2024-04-11T14:56:46Z"},{"id":18247502540178,"title":"I linked the wrong Microsoft account to my PlayStation™Network account","url":"/articles/18247502540178-I-linked-the-wrong-Microsoft-account-to-my-PlayStation-Network-account","body":"

Please ensure that you areusing the intended Microsoft account when linking to your PlayStation™Network account.

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Support doesnothave the ability to change the Microsoft account associated with your PlayStation™Network account once linked. While there is in an option in-game to unlink accounts, you can only ever re-link to the original account.

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As such, please be absolutely sureyou are linking the correct accounts!

","editedAt":"2024-04-24T15:30:05Z"},{"id":18072303197330,"title":"How to check the region of your PlayStation™Network account","url":"/articles/18072303197330-How-to-check-the-region-of-your-PlayStation-Network-account","body":"

When signing up for the Insider Programme, you must ensure that you select the correct region of your PlayStation™Network account on PlayStation®5. You can check this before signing up to ensure there are no issues.

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1. Visit the PlayStation Account Management page.

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2. SelectYour Information. A similar page as below should appear:

\n

\n

3. Click \"Edit\" beside \"Residential Address\". Your region will be displayed at the bottom of the Edit screen:

\n

\n

4. You can use this information to ensure you select the correct region when signing up to the Insider Programme.

","editedAt":"2024-04-24T15:36:07Z"},{"id":17668960344850,"title":"Steam - \"Launch Error: Easy Anti-Cheat is not installed\"","url":"/articles/17668960344850-Steam-Launch-Error-Easy-Anti-Cheat-is-not-installed","body":"

If you are receiving the error \"Launch Error: Easy Anti-Cheat is not installed\" when attempting to run Sea of Thieves through Steam, please complete the following steps to resolve the issue:

\n\n

1) Open up Steam, right click \"Sea of Thieves\" and choose \"Properties…\"

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2) Go to the \"Installed Files\" tab and click \"Verify integrity of game files\"

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3) This process can take 5-10 mins. Once complete, you can then launch the game

\n\n

If the issue persists

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EasyAntiCheat can be installed manually by the following method:

\n

1) Open up Steam, right click \"Sea of Thieves\", go to \"Manage\" then \"Browse local files\". This should open up an explorer window

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2) Open up the Installers folder and you should see \"EasyAntiCheat_EOS_Setup.exe\"

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3) Whilst holding the Shift key, right click \"EasyAntiCheat_EOS_Setup.exe\" and select \"Copy as path\"

\n

4) Press the Win key + R at the same time to open the Run prompt. Alternatively, open the Start Menu, search for \"Run\" and open the app from there

\n

5) Select the field next to open and press Ctrl-V to paste (or right click -> Paste)

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6) At the end of the text, enter a space and the following: \"install 0367a3a8ea344f08851d76facf6f66d3\". It should look like:

\n

\n

7) Click \"Ok\" and EAC will install for you. You should receive a User Account Control pop up asking to allow it to make changes to you device, if you are not running as admin. You will need to click \"Yes\"

\n

8) EAC should now be installed and you can launch the game

\n","editedAt":"2024-03-14T08:45:34Z"},{"id":17445523370386,"title":"Twitch Drops - Item drop claim timer is not progressing","url":"/articles/17445523370386-Twitch-Drops-Item-drop-claim-timer-is-not-progressing","body":"

When viewing a streaming partner to claim items from a Twitch Drop campaign, if the progress bar for claiming these drops does not progress or stops counting, please try the following:

\n

\n
• Ensure that you are watching an official Streaming Partner or support stream.
\n
• Keep the stream active in your browser and not in a background window.
\n
• If the counter does not start, please try restarting the stream or try a different streaming partner to see if that triggers the counter (as progress will continue between streamers).
\n
• \nTry another browser if the issue continues\n
\n

\n

After the above, if your issue persists, please reach out to Twitch Support for further assistance.

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Additional reading

\n

How to discover and claim drops on Twitch

\n\n\n","editedAt":"2024-03-04T11:24:58Z"},{"id":17131268845970,"title":"PC - How to change the version of Direct3D following the February update","url":"/articles/17131268845970-PC-How-to-change-the-version-of-Direct3D-following-the-February-update","body":"

Sea of Thieves is now optimised for Direct3D 12. On most PCs the game will run with the default Direct3D 12, but older hardware may not fully support it and should automatically run with Direct3D 11 instead. If you find you need to manually switch to Direct3D 11, there are three options described below:

\n

\n
1. In-game, go to the settings menu and select the video settings. After changing the Direct3D version you will need to restart the game. This menu also includes an option called Multi-Core Rendering. If this is turned on then the game should run better on computers with a large number of processors. If you are having trouble run the game then try turning it off.
   If your hardware does not fully support Direct3D 12 then these options may not be available.
   If the game crashes when it is launched then you should try one of the other methods of changing the Direct3D version.

   \n

\n
2. If you are running the game using Steam, right-click Sea of Thieves in the game list and select Properties. Type -d3d11 in the Launch Options box from the General section.

   \n

\n
3. \nModify the ini file. In a text editor open the file corresponding to your version of the game.
   Windows Store: %LOCALAPPDATA%\\Athena\\Saved\\Config\\WinGDK\\GameUserSettings.ini
   Steam: %LOCALAPPDATA%\\Athena\\Saved\\Config\\WindowsClient\\GameUserSettings.ini
   Find this line:
   D3DVersion=12
   and change it to:
   D3DVersion=11
\n

","editedAt":"2024-02-19T14:44:21Z"},{"id":17122785895698,"title":"Players are unable to launch Sea of Thieves on an External HDD (Xbox Series S/X)","url":"/articles/17122785895698-Players-are-unable-to-launch-Sea-of-Thieves-on-an-External-HDD-Xbox-Series-S-X","body":"

Following changes to the game,. players who run the game on an external HDD are unable to launch the game on Xbox Series S/X.

\n

Workaround:Please install the game on the console's internal SSD, or an expanded high speed SSD. A standard HDD is no longer compatible with the game on these consoles.

","editedAt":"2024-03-12T10:28:00Z"},{"id":17122389244434,"title":"Players are unable to update the Microsoft Store version of Sea of Thieves (PC)","url":"/articles/17122389244434-Players-are-unable-to-update-the-Microsoft-Store-version-of-Sea-of-Thieves-PC","body":"

Since the February update, some players have been unable to successfully update their version of Sea of Thieves from the Microsoft Store.

\n

Workaround: Due to backend changes to the game, players will need to reinstall the game completelyin order to play.

\n

After uninstalling the game, if you are unable to access the download through the Microsoft Store, please try resetting your Microsoft Store and try again.

\n

Though if the issue persists, you can also install Sea of Thieves through the Xbox App.

","editedAt":"2024-02-19T14:04:27Z"},{"id":15445339480850,"title":"I have previously completed The Legend of Monkey Island Tall Tales, but did not get the cosmetics.","url":"/articles/15445339480850-I-have-previously-completed-The-Legend-of-Monkey-Island-Tall-Tales-but-did-not-get-the-cosmetics","body":"

New cosmetic rewards are available for completing the Tall Tales that make up The Legend of Monkey Island.

\n

However, Players with prior progress will need to complete each Tale once more in order to earn these rewards.

","editedAt":"2023-11-30T10:17:14Z"},{"id":14634406720658,"title":"The Pirate Perks program","url":"/articles/14634406720658-The-Pirate-Perks-program","body":"

The Pirate Perks program ties your in-game progress to real-world rewards in the form of merchandise such as replica coins or clothing.

\n

To sign up for the program, users will need both a Rare Games Store account as well as an active Sea Of Thieves account. Please also ensure both accounts are logged in when trying to sign up.

\n

If you have both of these, when you click the \"Link Accounts\" button on the Pirate Perks page, you'll be presented with the following screen asking you to link your Sea of Thieves account, to the Rare Store account. It will look similar to this:

\n

\n

When linking your account, Rare will ask for permission to view your profile and other basic information. Should you wish to accept the terms, click \"yes\" and you will then see the message stating that you have successfully linked your account.

\n

The final step is to accept the Pirate Perks Terms and Conditions - these will be presented to you in full. Should you agree, please tick the relevant box and then continue. This completes the sign up process.

\n\n

How it works

\n

Pirate Perks are linked to your in-game progression, be it with a certain Trading Company, or your current Season progress.

\n

You will notice that some merchandise will require you to have a certain amount of progression in a specific Company. For example, the \"Registry of Goods\" t-shirt will require you to have reached level 50 with the Merchant Alliance. You can see your progress underneath the item's picture. The button will remain locked until you meet that requirement.

\n

Should you wish to order an item once it is unlocked, click the \"Order Now\" button visible beneath the progress bar. You will receive a notice stating you will be leaving the Sea of Thieves website - clicking \"Continue\" will then take you to the Rare Store where you can view pricing, sizes and then complete your order.

\n

If for some reason you are unable to add something to your basket - please double check to ensure your accounts have been correctly linked by viewing your Account page

\n

The Rare Store team will be in touch via email once your items have dispatched and there is no restriction on how many of each Pirate Perks item you can purchase if you meet the eligibility criteria.

\n

What if I have an issue with my order?

\n

Please direct all queries regarding your order to the Rare Games Store help centre

\n

Which regions are eligible to take part in Pirate Perks?

\n

A full list of locations that the Rare Store team can currently deliver to is available in the Rare Games Store help centre

\n

How do I un-link my account?

\n

When viewing the Pirate Perks page, users can scroll down past the merchandise on sale to find the following banner:

\n

\n

Clicking the \"Unlink account\" button will take you to your account page. In the section marked \"Your programs\" you will see the Pirate Perks program with an option to leave just below it. Clicking leave will present you the option to either \"stay aboard\" or go ahead and unlink account. This will complete the process.

","editedAt":"2023-10-24T14:30:34Z"},{"id":13407458704914,"title":"‘The Quest for Guybrush’ – Checkpoints Explained","url":"/articles/13407458704914--The-Quest-for-Guybrush-Checkpoints-Explained","body":"

When progressing through the ‘The Legend of Monkey Island’ tall tale chapter 2 ‘The Quest for Guybrush’, there are a number of trials which need to be completed to progress through the tale. These trials do vary in length, and checkpoints will only be saved once each trial has been completed and not during their completion.

","editedAt":"2023-08-31T09:51:48Z"},{"id":11331616417938,"title":"Unable to enter the support portal or raise a support request?","url":"/articles/11331616417938-Unable-to-enter-the-support-portal-or-raise-a-support-request","body":"

If you are unable to log into our Customer Support portal using your Xbox Live account, or you are being prevented from raising a new support request, please try the following:

\n\n

Unable to sign into the Support Portal

\n

\n
• Ensure that all account details being used are correct.
\n
• Try using a different web browser or put your browser into 'incognito' mode.
\n
• Sign out your Xbox Live account from https://www.seaofthieves.com/ then log back in. Please also try clearing your web browsers cache to clear any cookies containing old account information.
\n
• Also try using a different internet connection.
\n

\n\n

Unable to create a Support Request

\n

When this occurs, please ensure that all fields within the support request are completed and also that all attachments are within the file size limit of 50mb.

\n","editedAt":"2023-05-05T09:51:37Z"},{"id":11000760119314,"title":"Unable to view player ship names","url":"/articles/11000760119314-Unable-to-view-player-ship-names","body":"

If you are unable to view other players ship names, please try the following steps to resolve this.

\n\n

1. Navigate to the Xbox Live website, and sign in.

\n

2. Navigate to the Xbox Profile page.

\n

3. Click on the Privacy Settings button.Note:You may need sign in again at this point.

\n

4. Beside \"You can see and upload community creations\", selectEveryone.

\n

5. You should now be able to see ship names in Sea of Thieves!

","editedAt":"2023-04-24T13:17:53Z"}]}}],"themeOverride":false},"themeOverride":false,"globals":{"authors":{"charity-kuczynski":{"#Name":"Author.Charity","#Type":"Author","Id":"charity-kuczynski","PirateName":"Charity 'Lost at Sea' Kuczynski","JobTitle":"Community Manager"},"emma-bridle":{"#Name":"Author.Emma","#Type":"Author","Id":"emma-bridle","PirateName":"Emma 'Buccaneer' Bridle ","JobTitle":"Engagement Manager "},"ted-timmins":{"#Name":"Author.Ted","#Type":"Author","Id":"ted-timmins","PirateName":"Ted 'Red Rage' Timmins","JobTitle":"PC Design Lead"},"drew-stevens":{"#Name":"Author.Drew","#Type":"Author","Id":"drew-stevens","PirateName":"Drew 'Run Yer Thru' Stevens","JobTitle":"Senior Producer"},"joe-neate":{"#Name":"Author.Joe","#Type":"Author","Id":"joe-neate","PirateName":"Joe 'Three Sheets' Neate ","JobTitle":"Executive Producer "},"mike-chapman":{"#Name":"Author.Mike","#Type":"Author","Id":"mike-chapman","PirateName":"'Mutinous' Mike Chapman","JobTitle":"Creative 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Manager"},"chris-allco*ck":{"#Name":"Author.Chris","#Type":"Author","Id":"chris-allco*ck","PirateName":"Chris 'Brawler' Allco*ck","JobTitle":"Writer"},"jon-mcfarlane":{"#Name":"Author.Jon","#Type":"Author","Id":"jon-mcfarlane","PirateName":"Jon 'Mighty' McFarlane","JobTitle":"Head of Creator Engagement"},"aaron-nielsen":{"#Name":"Author.Aaron","#Type":"Author","Id":"aaron-nielsen","PirateName":"Aaron 'Nightmare' Nielsen","JobTitle":"Community & Design Intern"},"chay-longdin":{"#Name":"Author.Chay","#Type":"Author","Id":"chay-longdin","PirateName":"Chay 'Stowaway' Longdin","JobTitle":"Community Producer"},"chris-davies":{"#Name":"Author.ChrisD","#Type":"Author","Id":"chris-davies","PirateName":"Chris 'Devil's Kiss' Davies","JobTitle":"Senior Designer"},"james-bowden":{"#Name":"Author.James","#Type":"Author","Id":"james-bowden","PirateName":"James 'Rowdy' Bowden","JobTitle":"Social Media 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Sea of Thieves – pre-order now for PlayStation^®5!

","DuringOpenText":"

Sea of Thieves – pre-order now for PlayStation^®5!

","ExpiredText":"

Sea of Thieves – pre-order now for PlayStation^®5!

","DaysText":"days","HoursText":"hrs","MinutesText":"mins","SecondsText":"secs","Link":"https://store.playstation.com/concept/10008884","DuringOpenLink":"https://store.playstation.com/concept/10008884/","ExpiredLink":"https://store.playstation.com/concept/10008884","Theme":"green","CountDownLayoutStyle":"","#TelemetryId":"582fb0fb-7015-438a-ad5a-6ab89f6d72de"},"showGlobalFog":"0","globalErrorBoundary":{"#Name":"globalErrorBoundary","#Type":"ErrroMessage","Title":"Oh Dear","BodyText":"

The Sea of Thieves website has encountered an error! Rest assured our web team are shouting at it and prodding it with cutlasses. Normal service will be resumed ASAP.

\n\n

To find out more about the game, visit www.xbox.com/seaofthieves

\n\n

To raise a support request, visit support.seaofthieves.com

","Cta":{"ButtonText":"","Url":"","Label":"","Style":"","VideoPlayerLink":{"VideoService":"","VideoId":"","VideoFile":"","ChannelName":"","VideoTitle":"","AudioTranscription":"","PosterImage":{"small-phone":"","medium-phone":"","tablet":"","desktop":"","largeDesktop":""},"openInModal":""},"SignUpFlowTrigger":{"Id":""},"PlayFabAnalyticsTag":""},"#TelemetryId":"d91f764f-b960-4abe-b2fe-917ed8add09b"},"showTikTok":"1"},"locale":{"duration":"Duration","connectYourChannel":"Connect Your Channel","unlinkAccount":"Unlink Account","linkAccount":"Link Account","linkedTo":"Linked To","on":"on","postedIn":"Posted in","allUpdates":"All Updates","readMore":"Read More","latestUpdate":"Latest Update","articleFilterType":"Type","articleFilterAge":"Age","thisMonth":"This Month","lastMonth":"Last Month","thisYear":"This Year","older":"Older","filter":"Filter","shareThis":"Share this","connectWithUs":"Connect with us","availableOn":"Available on","cookieText":"By using this site you agree to the use of cookies for analytics personalised content and ads.","cookieUrl":"https://privacy.microsoft.com/en-us/privacystatement/","cookieCta":"Learn More","relatedArticles":"Related Articles","latestNews":"Latest News","allNews":"All News","baseSocialDescription":"The essential pirate experience from Rare, packed to the seams with sailing and exploring, fighting and plundering, riddle solving and treasure hunting!","twitterAccount":"@SeaOfThieves","surveyComplete":"You cannot alter your response to the survey.","close":"Close","whatIsTheInsider":"What is the insider programme?","next":"Next","back":"Back","enterEmail":"Enter an email address","continue":"Continue","signInToXbox":"Sign in to Xbox","cancel":"Cancel","joinMeInInsider":"Join me in the Sea of Thieves Insider programme!","enterForums":"Enter Forums!","reputation":"Reputation","posts":"Posts","followers":"Followers","following":"Following","sentVerification":"We have sent you a verification e-mail.","unableToChangeEmail":"Unable to change email. 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